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faq

Frequently Asked Questions

You've got questions. We have answers.

About Us

What Is Vediction?

Vediction is a personalized hair care solution; a combination of Modern Science along with Ancient Ayurveda.

Vediction is a result of countless test formulations by our research and development team, who understood the potential of both Ayurveda & Science and knew there had to be a better way to help people achieve healthier hair.

Vediction focuses on your hair needs and create personalized products using the combination of Ancient Ayurveda along with Modern Day science to create a formula that works best for you.

Is Vediction Genuine?

Yes, it absolutely is. The sole purpose of Vediction is to help you achieve your hair goals. If you do not trust us, you can trust the hundreds of people like you who have used Vediction products and have found great results. You can check out there reviews here. If you still have questions please feel free to email us at care@vediction.com.

How does Vediction work?

Vediction offers the ultimate customized hair care experience. It all starts with our free online analysis to determine your unique hair needs. We take everything into account, from your hair goals to your lifestyle and environment. All Vediction products are freshly made-to-order and delivered to your door within 6-8 business days from the date of the order placed.

Products

Can I sample the product before I buy?

Because all of our formulas are custom and freshly made-to-order, we're unable to offer samples. However we are happy to answer your queries. Just email us at care@vediction.com — we're here to make sure your formulas will be a perfect fit.

Do you test on animals?

No, our products are not tested on animals. It's very important to us that we stay cruelty-free (we love animals!).

When will my products expire?

We recommend using the products within six months to ensure the natural active ingredients are as fresh as possible. The typical usage time is 18-20 weeks, which is well within the six month period. Also each product has the expiry date clearly mentioned so you can refer to it when needed.

I have an allergy. How can I be sure the customized products will be safe for me?

We're happy to check this for you! Before placing an order, please send us a note with your allergy concerns at care@vediction.com.

Who Can Use Vediction products

Anyone looking for customized hair care can use Vediction products. Vediction recommends hair care that is tailored to suit your needs. We ask a few questions about your hair and its characteristics to better understand what ingredients should work for you. All the right ingredients are then bottled for you.

However, Vediction does not recommend products for people
  • With severe hair concerns and issues like eczema or extremely sensitive scalp or extreme alopecia.
  • Undergoing hair treatments or under prescription medicine.
  • Persons under the age of 12.
Orders & Payments

How do I place my order?

Once you are logged in to Vediction website. Click on “Start your Free Hair Quiz” and start answering the questionnaire. After you complete the questionnaire, the customized products in your regimen will be displayed. Just select the products and follow the process by entering your address information and payment preferences.

What payment options are availble?

You can choose any preferred mode of payments from Debit Card, Credit Card, Paytm wallet, UPI and COD (Cash On Delivery)

*To avoid COD charges of INR 99.00 we suggest you choose any of the online payment options for seamless and hassle free delivery of your order.

What if I want to make changes to my order after the order has been placed?

If you would like to make any changes on your new order like shipping address, contact number, Hair goal changes or any other information, please email us at care@vediction.com as soon as possible so we can update it for you. Please note the changes will not be accepted once the product is in the customization process.

How do I reorder the same products?

Your data remains safe with us in your personal account. To reorder your previously customized products, start by logging into your account and select the "Order History" tab. Here, you’ll be able to access all of your past orders and choose the one you would like to order again.

To make changes in your next order just click on “Start Free Analysis”. From there you'll be taken to the hair quiz, where you’ll be able to make adjustments to your hair profile before placing your final order.

How can I cancel my order?

If you need to cancel an order that has just been placed, please contact us care@vediction.com as soon as possible. Once your order is formulated, we will be unable to cancel or otherwise modify it, due to the highly customized nature of each product.

Shipping & Delivery

How long will it take to receive my order?

Once you've placed an order, your custom products are made and delivered to you within 6-8 business days. You'll receive a confirmation email with tracking information as soon as your products are shipped.

How much does shipping cost?

We offer free shipping on all our orders. However, there is a COD convenience charge of INR 99.00 on Cash On Delivery Orders only

How can I track my order?

Once your customized product has left our facility, you will receive an email with the tracking information.

In case you are not able to track your order, don’t worry just write to us at care@vediction.com and we will help find your shipment.

How do I know my order is being delivered today?

On the day of your order delivery you will receive a text and email notification from our shipping partner and the delivery person will contact you for a hassle free delivery.

In case you missed the delivery of your order by any chance, we will arrange a second attempt the very next day to deliver it.

*Total 3 attempts will be made before your order returns to our facility.

Do you ship internationally?

Currently we do not serve internationally. However, we are taking on the international market sooner than you think!

Customization

How does customization work?

Customization means tailor-made products, just for you! All the customers that we cater to, receives product made out of a unique formula, as per their personal hair needs.We take into account your unique hair needs and preferences to build your custom formula!

Vediction products are completely personalized and deeply researched. Your product and another customer’s product will be completely different, catering to your respective personal hair needs! Your product will be one in a million, just like you! Unlike the products available in the market - same for everyone!

Vediction focuses on your hair needs and create personalized products using the combination of Ancient Ayurveda along with Modern Day science to create a formula that works best for you.

What if I’m not sure what hair goals are best for me?

If you’re not sure what hair goals will best fit you, you can contact us at care@vediction.com. We’d be happy to help you find your perfect solution!

If you still have any questions please feel free to email us at care@vediction.com.